Frequently
Asked Questions

The price per charge is set by eV Power and is based in part on the charge per kilowatt hour charged by the public utility.

Pricing varies state by state and location.  To view pricing in the app, select the station from the map and scroll to the bottom of the page to view pricing for all chargers.

There are two ways in which a charge will stop. When your vehicle reaches its predetermined charge limit, the charge will automatically terminate. Additionally,

you can manually terminate a charge. This is done by selecting the “stop” button on the mobile app or pressing the “stop” button on the top left side of the charging units display screen.

Once the charge has ended, you have a ten minute grace period to remove the charging cable and relocate your vehicle before idle time charges apply.

Don’t worry, the $30 is a pre-authorization hold placed on the driver’s credit card to ensure that sufficient funds are available when using our chargers. Once the bank or financial institution has authorized the transaction fee for processing, the pre-authorization amount will be reversed and replaced with the actual charge incurred for the charging session. Please note that this is a normal course payment verification procedure, which may take up to 3-4 days to complete. In any event, the pre-authorization amount of $30 will not be charged to your credit card.

EV charging transactions are currently subject to various taxes, which may include, but are not limited to, applicable sales taxes and municipal energy taxes. Taxes are determined on a state-by-state basis and we comply with all state tax laws.

Yes! eV Power is here to make charging accessible. If you’re in a rush and don’t want to download another app, simply “Tap & Charge” with Apple Pay & Google Pay at any of our charging stations.

eV Power Exchange accepts Visa, MasterCard, American Express, and Discover credit cards.

Yes, EV Drivers can use the app to find chargers near them, see what’s currently available, reserve a stall, and start charging their EV as soon as they arrive at the charging station. The reservation cost is site-dependent and can be identified in the mobile app under the “check tariff” option for the specified charger.

You can download the eV Power mobile app from both the App Store and Google Play Store, or simply scan the QR code at any of our charging stations.

Downloading the eV Power Mobile app is the most reliable source but you can also find our chargers on other map websites including Google Maps. 

Yes, EV Drivers can use the app to find eV Power chargers near them and see which chargers are currently available.  

Yes, you can reserve a stall 15 minutes in advance, to ensure a charger is ready and awaiting your arrival.

You can download the eV Power mobile app from both Apple App Store and Google Play Store, or scan the QR code at any one of our charging stations.

You can find all of our charging stations through the eV Power App, Plugshare, Google Maps and Apple Maps.

We currently offer Efacec’s DC Fast Chargers. With our DC Fast Chargers, you can go from 20% to 80% battery capacity in approximately 30 minutes, making EV charging more efficient for you.

Our chargers are compatible with all EVs, including Teslas with the NACS adapter, just make sure you hear the “click” before inserting it into the vehicle’s charging port.