Frequently
Asked Questions

eV Power Exchange accepts the following payment methods:

• Visa, MasterCard, American Express, and Discover credit cards
• Visa and MasterCard debit cards.
• Apple Pay and Google Pay Mobile Payments

The price per charge is set by eV Power and is based in part on the charge per kilowatt hour charged by the public utility.

You pay for the energy your vehicle receives through the charger from the power utility.

Pricing varies state by state and location.  To view pricing in the app, select the station from the map and scroll to the bottom of the page to view pricing for all chargers.

There are two ways in which a charge will stop. When your vehicle reaches its predetermined charge limit, the charge will automatically terminate. Additionally,

you can manually terminate a charge. This is done by selecting the “stop” button on the mobile app or pressing the “stop” button on the top left side of the charging units display screen.

Once the charge has ended, you have a ten minute grace period to remove the charging cable and relocate your vehicle before idle time charges apply.

The $30 is a pre-authorization hold placed on the driver’s credit card to ensure that sufficient funds are available when using our chargers. Once the issuer bank or financial institution has authorized the transaction fee for processing, the pre-authorization amount will be reversed and replaced with the actual charge incurred for the charging session. Please note that this is a normal course payment verification procedure, which may take up to 3-4 days to complete. In any event, the pre-authorization amount of $30 will not be charged to your credit card.

EV charging transactions are currently subject to various taxes, which may include, but are not limited to, applicable sales taxes and municipal energy taxes. Taxes are determined on a state-by-state basis and may vary based on the applicable jurisdiction and tariff structure. Effective January 1, 2024, the sale of electricity to an EV driver by a charging station operator in Utah will be subject to an additional 12.5% EV tax in accordance with Utah Code 59-30-102.

Yes, you can download the eV power mobile app from both Apple App Store and Google Play Store – coming soon.

Yes, EV Drivers can use the app to find chargers near them, see what’s currently available, reserve a stall, and be assured that they can start charging their EV as soon as they arrive on the property.

The price per charge is set by Property Partner and is approximately $15.00 per charge.

Downloading the eV Power Mobile app is the most reliable source but you can also find our chargers on other map websites including Google Maps. 

The price per charge is set by eV Power and is based in part on the charge per kilowatt hour charged by the public utility. Typically, a charge from 20% – 80% on most EVs would cost approximately $12-15.00.

Yes, EV Drivers can use the app to find eV Power chargers near them and see which chargers are currently available.  

Yes, you can reserve a stall 15 minutes in advance, to ensure a charger is ready and awaiting your arrival.

You can download the eV Power mobile app from both Apple App Store and Google Play Store, or scan the QR code at any one of our charging stations.

eV power has two kinds of partners: Property Partners and Merchant Partners.

• Property Partners have at least one location where chargers will be installed.
• Merchant Partners don’t have to install chargers but need to be within a 15 minute drive of a Property Partner and be willing to offer incentives, promotions, or other offers to eV power Members.

eV Power is always looking for the best chargers in the industry. At launch, we will be offering Efacec’s DC Fast Chargers. Each charger fits easily in front of a parking stall, stands 5 feet high, and is 3 feet by 1.5 feet around. We also offer Level 2 Chargers to our hotel partners who have EV driver guests using the chargers overnight.

Most eV power locations will host 10 or 20 units. The minimum number of chargers a Partner can install is 4.

Yes. Each Property Partner can set and adjust pricing through their eV power Partner Portal.

In the eV power Partner Portal you’ll be able to define a pricing schedule, and the eV power team will be available to help you understand the current market conditions around price.

In the eV power Partner Portal you’ll be able to access a dashboard and reports that show everything you’ll need to understand usage and craft promotions, including:

• Users, new users, repeat users, number of visits
• Value of charges, length of charges, kWH used
• Amount charged per visit, amount earned per visit
• Data per stall, visit, or user

If you have multiple locations with chargers, you’ll also be able to view reports per location.

The average cost to install a Fast Charger station is approximately USD 50k. However, rebates vary depending on your location and can be available from Federal, State, or municipal sources, greatly affecting your final cost. Contact the eV power team to learn more about the options you qualify for.

In addition to the typical resources available (sales and marketing materials, the website, mobile app, testimonials, promotion through local associations, etc.), eV power is actively expanding its footprint, bringing on more high-quality partners from various industries. Only eV power will actively bring you an ever-expanding network of EV Drivers ready for you to convert to loyal customers.

The eV power website contains a detailed page of links to websites that offer rebate programs, details at: evpowerechange.com/rebates. If you need help, don’t hesitate to contact the eV power team to learn more about the options you qualify for.

The eV power website contains a detailed page of links to websites that offer rebate programs, details at: evpowerechange.com/rebates. If you need help, don’t hesitate to contact the eV Power team to learn more about the options you may qualify for.