Frequently
Asked Questions

We’re here to be your resource and expert advisors on all things EV. Below are some of the most common questions our partners have.

eV Power Exchange Mobile App FAQs

Which payment methods do you accept?

eV Power Exchange accepts the following payment methods:

  • Visa, MasterCard, American Express, and Discover credit cards
  • Visa and MasterCard debit cards.
  • Apple Pay and Google Pay Mobile Payments

How is pricing determined?

The price per charge is set by eV Power and is based in part on the charge per kilowatt hour charged by the public utility.

How does pricing work per-kWh?

You pay for the energy your vehicle receives through the charger from the power utility.

How do I find out the EV charging price per-kWh at my favorite charging location?

Pricing varies state by state and location.  To view pricing in the app, select the station from the map and scroll to the bottom of the page to view pricing for all chargers.

How do I stop a charge?

There are two ways in which a charge will stop. When your vehicle reaches its predetermined charge limit, the charge will automatically terminate. Additionally,

you can manually terminate a charge. This is done by selecting the “stop” button on the mobile app or pressing the “stop” button on the top left side of the charging units display screen.

How does idle time work?

Once the charge has ended, you have a ten minute grace period to remove the charging cable and relocate your vehicle before idle time charges apply.

Why has $30 been charged to my credit card instead of my actual transaction fee?

The $30 is a pre-authorization hold placed on the driver’s credit card to ensure that sufficient funds are available when using our chargers. Once the issuer bank or financial institution has authorized the transaction fee for processing, the pre-authorization amount will be reversed and replaced with the actual charge incurred for the charging session. Please note that this is a normal course payment verification procedure, which may take up to 3-4 days to complete. In any event, the pre-authorization amount of $30 will not be charged to your credit card.

Are EV charging transactions subject to tax?

EV charging transactions are currently subject to various taxes, which may include, but are not limited to, applicable sales taxes and municipal energy taxes. Taxes are determined on a state-by-state basis and may vary based on the applicable jurisdiction and tariff structure. Effective January 1, 2024, the sale of electricity to an EV driver by a charging station operator in Utah will be subject to an additional 12.5% EV tax in accordance with Utah Code 59-30-102.

For Drivers

Will there be a mobile application to use with eV Power chargers?

Yes, you can download the eV power mobile app from both Apple App Store and Google Play Store – coming soon.

Will EV Drivers be able to see the availability of chargers, save time, and reserve a stall via the eV Power mobile app?

Yes, EV Drivers can use the app to find chargers near them, see what’s currently available, reserve a stall, and be assured that they can start charging their EV as soon as they arrive on the property.

How do I find an eV Power Charging Station?

Downloading the eV Power Mobile app is the most reliable source but you can also find our chargers on other map websites including Google Maps. 

Will EV Drivers be able to see which chargers are available?

Yes, EV Drivers can use the app to find eV Power chargers near them and see which chargers are currently available.  

Can I reserve a charger prior to arrival? 

Yes, you can reserve a stall 15 minutes in advance, to ensure a charger is ready and awaiting your arrival.

Where do I get the mobile app? 

You can download the eV Power mobile app from both Apple App Store and Google Play Store, or scan the QR code at any one of our charging stations.

For Property Owners

What kind of partners is eV power looking for?

eV power has two kinds of partners: Property Partners and Merchant Partners.

  • Property Partners have at least one location where chargers will be installed.
  • Merchant Partners don’t have to install chargers but need to be within a 15 minute drive of a Property Partner and be willing to offer incentives, promotions, or other offers to eV power Members.

What kind of chargers are provided by eV power?

eV Power is always looking for the best chargers in the industry. At launch, we will be offering Efacec’s DC Fast Chargers. Each charger fits easily in front of a parking stall, stands 5 feet high, and is 3 feet by 1.5 feet around. We also offer Level 2 Chargers to our hotel partners who have EV driver guests using the chargers overnight.

How many chargers can one location host?

Most eV power locations will host 10 or 20 units. The minimum number of chargers a Partner can install is 4.

Will the station owners/operators be able to dynamically set the pricing for their charging stations?

Yes. Each Property Partner can set and adjust pricing through their eV power Partner Portal.

How will station owners/operators set prices for the stations? Can they define a fixed pricing schedule based on the time or the date?

In the eV power Partner Portal you’ll be able to define a pricing schedule, and the eV power team will be available to help you understand the current market conditions around price.

What level of reporting will be shared with Property Partners?

In the eV power Partner Portal you’ll be able to access a dashboard and reports that show everything you’ll need to understand usage and craft promotions, including:

  • Users, new users, repeat users, number of visits
  • Value of charges, length of charges, kWH used
  • Amount charged per visit, amount earned per visit
  • Data per stall, visit, or user

If you have multiple locations with chargers, you’ll also be able to view reports per location.

How much will it cost to set up an eV power station?

The average cost to install a Fast Charger station is approximately USD 50k. However, rebates vary depending on your location and can be available from Federal, State, or municipal sources, greatly affecting your final cost. Contact the eV power team to learn more about the options you qualify for.

How does eV power help promote Partners and get new EV Drivers?

In addition to the typical resources available (sales and marketing materials, the website, mobile app, testimonials, promotion through local associations, etc.), eV power is actively expanding its footprint, bringing on more high-quality partners from various industries. Only eV power will actively bring you an ever-expanding network of EV Drivers ready for you to convert to loyal customers.

How will eV power help Property Partners obtain rebates for having EV chargers on-premise?

The eV power website contains a detailed page of links to websites that offer rebate programs, details at: evpowerechange.com/rebates. If you need help, don’t hesitate to contact the eV power team to learn more about the options you qualify for.

How do I know if grants or rebates are available and whether my property qualifies?

The eV power website contains a detailed page of links to websites that offer rebate programs, details at: evpowerechange.com/rebates. If you need help, don’t hesitate to contact the eV Power team to learn more about the options you may qualify for.

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